Refund policy

Return Policy:

Thank you for choosing to shop at Panda Eyes Store. We strive to provide you with the best shopping experience and high-quality products. This Non-Return Policy outlines the terms and conditions regarding returns, exchanges, and refunds for purchases made through our Shopify store.

  1. All Sales Are Final: We do not accept returns or offer refunds for any products unless they arrive damaged or defective. We encourage you to review your order carefully before completing the purchase.

  2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving the item. We will require photographic evidence of the damage or defect. Upon verification, we will provide you with a replacement or, if a replacement is not available, a refund.

  3. Incorrect or Incomplete Orders: In the rare event that you receive an incorrect or incomplete order, please notify our customer support team within 7 days of receiving the item. We will investigate the issue and make every effort to rectify the situation by providing the correct items or missing components.

  4. Return Authorization: Without prior authorization from our customer support team, we will not accept any returns. Please contact us via pandaeyesrecords@gmail.com to initiate the return process if applicable.

  5. Return Shipping: If a return is authorized for a damaged, defective, incorrect, or incomplete product, we will provide you with further instructions on returning the item. The cost of return shipping will be covered in such cases.

  6. Non-Refundable Products: The following products are non-refundable under any circumstances:

    • Digital downloads or software licenses. 
  7. Product Condition: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

  8. No Return for Change of Mind: We do not accept returns or provide refunds if you change your mind about a product or if the product does not meet your expectations. We encourage you to carefully read product descriptions and specifications before making a purchase.

  9. Disclaimer of Liability: Panda Eyes Store shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the purchase, use, or inability to use our products.

By completing a purchase on our Shopify store, you acknowledge that you have read, understood, and agreed to abide by this Non-Return Policy.

If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.